Full-Time Support Specialist
Amira Learning is hiring a remote Full-Time Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Amira Learning
Job Title
Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
About Us:
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI.
Mission:
To provide rapid, accurate, and empathetic technical support to assigned districts, ensuring the seamless technical operation of the Amira platform.
Essential Functions:
- Technical Issue Resolution: Act as the frontline problem-solver for all inbound technical support requests.
- Technical Onboarding: Own and manage the technical aspects of implementation.
- IT Partnership Management: Build and maintain strong, proactive relationships with key technical contacts within district IT departments.
- Proactive System Monitoring: Monitor system performance and logs for assigned districts to proactively identify and address potential technical issues.
- Knowledge Management: Document technical issues, solutions, and district-specific configurations in the internal knowledge base.
Qualifications:
- 2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company.
- Strong troubleshooting and problem-solving skills.
- Experience with ticketing systems and remote support tools.
- Familiarity with school district IT environments.
- Excellent written and verbal communication skills.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Specialist at Amira Learning is
15th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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