Full-Time Support Specialist
Capture One is hiring a remote Full-Time Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Capture One
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Who we areHelp us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We’re uncompromising about image quality, speed and reliability.
The roleWe’re looking for a Technical Support Specialist to join our team in the US time zone. Beyond reactive support, you will play a proactive role in shaping and improving the support experience we offer our users.
This means working closely with product teams to anticipate customer needs ahead of major releases, ensuring that support materials and internal knowledge are ready before new features go live.
- You will also help identify and address the most impactful issue categories, working with colleagues across the company to drive long-term improvements.
- By contributing to these efforts, you will help us build the next generation of Capture One and established professional photographers towards the future of the discipline.
While your primary focus will be technical support, you may also handle customer service-related issues from time to time.
What you will do
- Handle Customer Issues
- Read, assess, and troubleshoot user issues via Zendesk tickets.
- Identify product bugs and create reports for our R&D team.
- Understand users’ issues and call them when needed.
- Provide VIP support via live chat.
- Improving Our Support Processes
- Identify opportunities to enhance our support workflows.
- Create help articles and suggest improvements to our Help Center based on user feedback.
- Contribute to meetings and strategy planning to improve both the quality and efficiency of issue resolution.
Stakeholder CollaborationAs the first support agent based in USA, you’ll collaborate closely with on-site team members in New York, and online with the Athens and Copenhagen offices.
What we are looking for
- Passion for photography – We are customer-obsessed, and we want our support agents to share that passion.
- Understanding of professional photography workflows and post-processing.
- Ideally, you are an expert in Capture One, but if not, we’ll make sure you become one.
- Excellent communication and interpersonal skills.
- Self-motivation and independence – You should be able to solve problems with minimal supervision.
- Fluency in English (written and spoken) – Knowledge of an additional language is a plus.
- Flexibility to travel during the year.