Full-Time Support Specialist
Momentus Technologies is hiring a remote Full-Time Support Specialist. The career level for this job opening is Experienced and is accepting St. Louis, MO based applicants remotely. Read complete job description before applying.
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Momentus Technologies
Job Title
Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
St. Louis, MO
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Job Details
As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings. Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team.
Responsibilities:
- Become an expert user on our software and keep up to date with new features and enhancements.
- Working with customers and the Momentus development team to resolve software errors.
- Test new/improved functionality and/or bug fixes prior to general release.
- Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
- Design and develop document templates requested by clients.
- Become a trusted resource for key accounts.
- Educate and develop existing customer accounts.
- Demonstrate new features and unique use cases.
- Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.
2+ years of customer service experience ideally in a high growth saas company. Excellent phone and email communication. Proficient in Microsoft Suite (Word, Excel, etc). Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred. Availability for on-call support over the weekend a few times a year.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Specialist at Momentus Technologies is
10th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
St. Louis, MO
] applicants. .
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