Full-Time Support Specialist
Momentus Technologies is hiring a remote Full-Time Support Specialist. The career level for this job opening is Experienced and is accepting Sydney, Australia based applicants remotely. Read complete job description before applying.
This job was posted 3 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Momentus Technologies
Job Title
Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Sydney, Australia
Share
Job Details
As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings.
Responsibilities:
- Become an expert user on our software and keep up to date with new features and enhancements.
- Working with customers and the Momentus development team to resolve software errors.
- Test new/improved functionality and/or bug fixes prior to general release.
- Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
- Provide user training on specific features and or modules.
- Maintain and oversee file server cleanup and maintenance.
- Build local Momentus sites for testing
- Become a trusted resource for key accounts.
- Educate and develop existing customer accounts.
- Demonstrate new features and unique use cases.
- Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.
What makes you a great fit for this role:
- You have venue/event industry experience
- You communicate professionally, yet personably, in person, on the phone, and over email.
- You are empathetic and patient when assisting and educating others on complex topics.
- You are detail-oriented and take pride in doing excellent work.
- You love serving people.
- You are a team player.
- You like to keep everyone in the loop - you don’t hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others.
- You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports.
- You love cutting-edge technology; you just get it! But you also empathize with those who may not be as savvy and enjoy explaining and educating others about it.
- You enjoy working through both routine tasks as well as tackling the occasional curveball or larger project.
- You have experience with HTML or creating and formatting digital documents — and have an eye for detail and aesthetics.
- You’re great at “zooming out” to see the big picture, but not afraid to drill down to the details when needed.
- You are self-motivated and thrive working in a fast-paced environment.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Specialist at Momentus Technologies is
2nd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Sydney, Australia
] applicants. .
Related Jobs You May Like
First Level IT Support (Remote)
Belgium
1 day ago
Customer Service
ITIL
O365
EVERIENCE
Full-Time
Entry Level
Product Technical Support - Tier 2
Ottawa, Canada
1 day ago
Communication
Customer Service
Jira
Assent
Full-Time
Experienced
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
2 days ago
Case Management
Customer Communication
Software Applications Support
LGC Group
Full-Time
Entry Level
Technical Support Representative, Triage (Remote)
Mexico City, Mexico
2 days ago
Communication
Customer Support
Operating Systems
Turnitin, LLC
Full-Time
Experienced
Application Support Engineer II
Chicago, IL
2 days ago
Communication Skills
MongoDB
MySQL
Flywire
Full-Time
Experienced
YEAR $77000 - $92000
Field Service Technician
Dallas, TX
2 days ago
Customer Engagement
Equipment Maintenance
Field Service
Avery Dennison
Full-Time
Experienced
YEAR $60675 - $80900
Microsoft Training Professional
Houston, TX
2 days ago
Communication Skills
Instructional Design
Microsoft 365
Sutherland
Full-Time
Experienced
Technical Support - Informatics Software Specialist Level 1
Falmouth, ME
3 days ago
Case Management
Customer Communication
Software Applications
LGC Group
Full-Time
Entry Level
L1 IT Customer Support French & English
Timișoara, Romania
3 days ago
Communication Skills
Customer Service
English Language
EVERIENCE
Full-Time
Entry Level
Salesforce Support Engineer N2
Rabat, Bahamas
3 days ago
Incident Management
Jira/ServiceNow
Linux
SQLI
Full-Time
Experienced
Ingénieur Poste de travail H/F
Levallois-Perret, France
4 days ago
Active Directory
Agile/Scrum
Intune Autopilot
Devoteam
Full-Time
Experienced
Techline Analyst (Bilingual English/Japanese)
New York, New York
4 days ago
Customer Service
IT Support
Mac OSX
NBCUniversal
Full-Time
Entry Level
YEAR $62000 - $72000