Full-Time Support Technical Engineer

About the Job

The Support Technical Engineer will join the software development team in supporting content publishing by working with both engineering and content developers to get the content to the databases and environments for testing and production via CI/CD operations.

Duties and Responsibilities

• Provide data support working within tight deadlines
• Development, administration, and maintenance of CI/CD pipelines
• Provide support to developers with query or DDL enhancements.
• Communicates on project/task status clearly and effectively with internal team, the management team, development team, and project managers
• Develop and assist with database queries for content releases to the platform.
• Technical documentation and knowledge sharing inside and outside the team
• Identify bottlenecks in existing processes and take ownership on improving workflow
• Resolve technical issues, analyze root cause, and determine corrective and preventative actions
• Research new tools to simplify and improve existing processes 
• Work with developers to establish best practices
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
• Other duties as needed

Qualifications

• 3+ years of database development experience
• 3+ years of application developer and/or devops experience
• Works well with people in different timezones, across cultures
• Hands-on experience with MySQL table design, querying, indexing, and debugging
• Strong communication skills for both listening and responding in a timely manner
• Strong logical thinker, capable of identifying issues through sound logical derivations
• Strong analytical skills, ability to methodically use hypothesis-driven approach to solve problems associated various data issues
• Concise and clear written and verbal communications skills
• Extremely good with attention to detail
• Experience working with GIT versioning and best security and development practices  
• Experience in Node.js is preferred
• Understanding of Microservice architecture based on 12-Factor application development practices
• A self starter, a go getter, a creative and practical problem solver