Full-Time Symplast Forms Specialist

Symplast Forms Specialist - Patient Intake Customizations

Location: Remote (must be able to work EST hours 9am-5pm)

Essential Job Functions

• Patient Intake Customization Responsibilities
• Form Creation & Updates: Utilize Visual Studio Code and REST Client extension to create, modify, and deploy custom intake forms (MedSpa or Plastic Surgery templates).
• JSON Editing: Adjust sections, questions, and indexes in JSON files to accommodate client requests (e.g., add/remove questions, rename fields, manage question types).
• Section Management: Ensure sections are properly indexed and structured, removing unneeded sections and reorganizing subsequent ones for optimal functionality.
• Testing & Validation: Conduct thorough testing of each customized form to ensure proper rendering, accurate data capture, and error-free API responses (200 status).
• Collaboration: Communicate with Client Success Teams (via Azure work items) to confirm requested changes, clarify requirements, and offer standardized template options if desired.

• Azure DevOps & Configuration
• Ticket Management: Create and manage Configuration work items in Azure DevOps, accurately documenting all changes, priorities, and attachments.
• Cross-Team Coordination: Collaborate with the Onboarding, Client Success, and Tech Support teams to clarify requests, set timelines, and escalate complex issues.
• Priority Setting: Assign appropriate priority levels (1-4) based on urgency and ensure timely completion of customization tasks within agreed SLAs.
• Status Reporting: Provide regular status updates, ensuring stakeholders have visibility into progress and any potential roadblocks.

• General Responsibilities
• Documentation: Maintain clear and concise records of all intake modifications, version updates, and client requests in Azure DevOps.
• Quality Assurance: Verify that each form meets Symplast's standards for usability, data integrity, and compliance before handing it off to the client.
• Continuous Improvement: Identify opportunities to enhance existing templates, streamline processes, and introduce best practices for form customization.
• Client Education: Offer guidance on form capabilities, question types, and recommended structures to help clients make informed decisions about their customizations.

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