Full-Time System Administrator II

We are seeking a highly skilled and experienced System Administrator II to join our team. In this role, you will be responsible for supporting the operations, maintenance, and technical administration of enterprise-level physical access control and video surveillance systems for our customer’s facilities.

This position plays a key role in ensuring secure and uninterrupted access to mission-critical sites through system monitoring, troubleshooting, and compliance activities aligned with federal security and operational requirements.

Essential functions/responsibilities

• Install, configure, and maintain operating systems, server hardware, and enterprise applications.
• Monitor system performance, availability, and security; take proactive measures to address issues before they impact operations.
• Perform system backups, recovery operations, and disaster recovery testing in accordance with established policies.
• Manage user accounts, permissions, and access controls in compliance with organizational security standards.
• Apply operating system and application patches, updates, and configuration changes as needed.
• Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
• Maintain detailed documentation of system configurations, standard operating procedures (SOPs), and troubleshooting guides.
• Collaborate with other IT teams to support cross-functional projects and initiatives.
• Participate in on-call rotation and respond to after-hours incidents as required.
• Participate in audits, risk assessments, and incident response planning.
• Participate in agile development processes, including sprint planning, estimation, and retrospectives.
• Write and maintain detailed documentation for code, architecture, and processes.
• Coordinate with third-party service providers and system engineers for advanced troubleshooting, upgrades, and integration support.
• Provision and deprovision user access, maintain role-based permissions, and update facility configurations as needed to reflect site-specific requirements.
• Respond to after-hours incidents or access issues on a rotating basis, in accordance with established response time requirements.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2–4 years of relevant system administration experience.
• Hands-on experience with Windows, Linux, or UNIX operating systems.
• Familiarity with virtualization platforms (VMware, Hyper-V, etc.).

Preferred Qualifications

• CompTIA Security+, Microsoft Certified: Windows Server Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent.
• Strong troubleshooting and problem-solving abilities.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and documentation skills.

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