Full-Time System Administrator - N.A. Service Delivery

Internal Job Title: System Administrator

Job Type: Permanent, Full-Time

Work Model: Remote (must be based in Continental USA)

Must be legally eligible to work in the USA

Position SummaryAs a System Administrator in our North American Driver and Vehicle Solutions (DVIS) group, you will be responsible for managing, maintaining, and supporting the systems that underpin our suite of driver information system solutions for our US customers.

Responsibilities

• System Installation, Configuration and Virtualization: Install, configure and virtualize server hardware. Install/configure operating systems, software, network settings. Write deployment scripts and manifests to deploy hardware and platforms consistently. Develop and implement new solutions based on new customer requirements.
• System Maintenance: Pro-actively monitor system performance and ensure the reliability and availability of IT services. Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues. Respond to system outages and perform necessary repairs.
• User Management: Manage user accounts, permissions, and access controls. Provide technical support and training to users.
• Backup and Disaster Recovery: Implement and maintain backup solutions, including RDBMS replication, recovery and system failover. Develop and test disaster recovery plans.
• Network Management: Configure and maintain network infrastructure, including routers, switches, and firewalls. Ensure network security and manage VPNs.
• Security Management: Monitor and enforce security policies. Conduct regular security audits and vulnerability assessments.
• Documentation: Document system configurations, procedures, and changes. Maintain accurate records of IT assets and inventory.
• Collaboration: Work with other CBN and customer IT staff and departments to support various projects and initiatives. Communicate effectively with stakeholders to understand and address their IT needs.
• Compliance: Ensure compliance with CBN and customer IT policies, procedures, and regulatory requirements.

Knowledge and Experience

• Bachelor’s degree in Computer Science/Engineering (or related field) or equivalent combination of relevant education and years of work experience
• Any CISSP, LPIC, ITIL, VCP, MCSE, OCA/OCP 12c certifications are assets, but not required

Knowledge of the following:

• Active Directory
• Virtualization
• Basic IT Security principles and protocols (TLS, encryption at rest)
• ITIL processes
• IT auditing process (asset)

Technology Environment

• O/S: Linux (RedHat or Alma), Windows Server, Windows Workstation
• Hardware: Servers, Storage (SAN/NAS), Switches Firewalls, Workstations, Peripherals
• Virtualization: VMWare ESXi
• Backend Software: Apache, Tomcat, Java/JVM
• Database: Oracle, PostgreSQL, SQL Server, MySQL
• Query Languages: SQL
• Scripting Languages: Python, Bash, Powershell, Ruby, PowerCLI
• Encryption: Bitlocker, LUKSCloud: AWS/Azure
• Configuration/Orchestration: Puppet
• Tools: Git, OpenSSL, tcpdump, Wireshark, Sysinternals Suite, Atlkassian Suite

Soft Skills and Characteristics

• Critical thinking skills
• Analysis, problem solving
• Interpersonal skills
• Communication, teamwork and collaboration
• Organization, time management and prioritization skills
• Attention to detail
• Self-directed
• Adaptable

Mandatory Requirements

• Legally eligible to work in the USA
• Fluency in English (reading, writing, verbal)
• Ability to work outside of standard business hours as required
• Ability to travel domestically/internationally (passport required) approx. 3-4 weeks/year
• Must be able to obtain/maintain Virginia Government Security clearance

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