Full-Time System Administrator (Remote)

Remote Work Opportunity in the U.S. (Eastern Time Zone)

This role is open for remote work anywhere in the U.S., with work hours from 11 AM to 8 PM Eastern Time, weekdays.

Responsibilities:

• Deliver operational and project commitments to clients.
• Provide exceptional client support, exceeding expectations.
• Escalate customer support needs appropriately, communicating criticality and timeliness.
• Manage client data integrity and security, including servers, devices, and software.
• Manage clients' internal systems (email, file sharing).
• Implement and maintain remote access systems (VPN, RDS, Citrix, VMware).
• Manage phone systems (Cisco, Avaya, VOIP, Digital) as needed.
• Manage security administration, ensuring machine protection and updates (Endpoint Security, Anti-Virus, etc.).
• Maintain domain policies, DNS, DHCP, and integrated systems.
• Keep client documentation accurate and up-to-date, including detailed help desk tickets and time records.
• Collaborate with team members to meet client needs.

Skills Required:

• 4-6 years of Systems Administrator experience.
• Strong analytical skills and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical audiences.
• Microsoft Associate Level Certification or equivalent (preferred).
• Willingness to participate in on-call rotation and provide after-hours support.
• Legally authorized to work in the U.S. without sponsorship.

Technical Skills Required:

• Servers: Active Directory, Domain, SSL Certificate, Backups, Anti-virus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers: Computer replacement, printer installations
• Applications: Office 365, SharePoint
• Service: CSAT Scores, SLA Ratings

What is the last date for applying to the job?

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