Full-Time Systems Administrator

Systems Administrator at Adswerve

We're an award-winning data, media and tech consultancy. We help brands and agencies unlock growth opportunities. We're looking for a proactive, forward-thinking, and tech-savvy IT System Admin to join our team. In this role you will provide hands-on support for hardware and software issues, manage system administration and security tasks, and ensure smooth and secure operation of our internal IT infrastructure.

Responsibilities

• Maintain, optimize, and automate the internal IT infrastructure, including operational procedures, routine monitoring/maintenance, and deploying application enhancements.
• Advise on and manage IT operational and security processes, including security audits, log management, access rights, licensing, backups, SLAs, and disaster recovery, particularly within Google Workspace / Google Cloud Platform.
• Manage relationships with external system support vendors, including defining SLAs, monitoring performance, and ensuring effective issue resolution.
• Investigate and resolve system problems and complex technical issues.
• Support setup, customization, installation, and de-installation of software environments.
• Contribute to infrastructure planning, implement changes, and manage small technical projects.
• Assess, analyze, develop, document, and implement IT changes based on requests.
• Develop, configure, and maintain tools for managing the change request lifecycle.
• Manage and maintain the IT knowledge database and IT service catalogue.
• Serve as the primary point of contact and support for users.
• Develop and maintain application support procedures and documentation.
• Develop and maintain standard IT operations procedures, technical guides, and instructions.
• Contribute to the development, implementation, and maintenance of the organization's security strategy and policies.
• Implement and refine monitoring systems, demonstrating a proactive approach to identifying and addressing system vulnerabilities.
• Administer and maintain Identity and Access Management (IAM) systems, including user provisioning/de-provisioning, role-based access control (RBAC), and privilege access management (PAM).
• Collaborate with IT infrastructure, development, and other teams to implement and enforce security controls in cloud and SaaS environments.
• Assist in IT training efforts, including providing security awareness training, user onboarding, and guidance on SaaS and productivity system use.
• Communicate security risks and remediation steps effectively.

Experience

• Expert with remote device management tools (e.g., Cisco Meraki)
• Experienced with Google Workspace and Google Productivity tools
• Experience with Google Cloud-based technology and infrastructure
• Experience in managing external vendors
• Experience in providing systems administration for IT related issues in the Google Cloud Platform and SaaS providers
• Expert time management skills
• Ability to handle multiple priorities
• Self-starter
• Quick learner

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