Full-Time Systems Administrator

• Assist with the onboarding and offboarding process for MacOS users.
• Respond to customer requests for assistance related to all deployed hardware and software.
• Deploy, maintain, and troubleshoot MacBooks, both remotely and onsite.
• Troubleshoot all mobile equipment, including tablets and smartphones.
• Troubleshoot general MacOS issues and interactions with Microsoft 365.
• Collaborate with security team to provide continuous monitoring of MacBooks.
• Assist end users with remediation of security findings.
• Assist in managing user access across different software systems within 340B practice.
• Manage standardized workstation software configurations across MacBook devices.
• Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications.
• Manage Microsoft Entra ID, including creating and modifying user settings.
• Work as part of a team, sharing duties with other IT personnel throughout Second Sight Solutions.
• Coordinate project actions with IT Services Manager and System Administrators, vendors and technical representatives, internal and external clients.
• Administer Help Desk software.
• Perform regular audits to ensure compliance with IT policies and to identify potential security risks.
• Manage updates and patches for MacOS and installed software, ensuring minimal disruption to end users.
• Develop and implement a disaster recovery plan for MacOS devices, including regular backups and data recovery procedures.
• Communicate across teams and develop Employee Training. Research new software and hardware.
• Coordinate IT projects teams, schedule and organize upgrades and maintenance.
• Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies.
• Diagnose and troubleshoot Apple computer and iOS hardware and software.
• Perform repairs on Apple computer and iOS hardware and software.
• Help SSS team members with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications (Office 365 tools, Adobe, Intune, etc.).
• Work with multiple platforms of technology and drive portions of those technologies with an emphasis on Apple technology.

• Minimum 4-6 years of IT experience, working in a similar capacity.
• VIP customer satisfaction focus.
• Great customer service and interpersonal skills.
• Excellent and effective communication skills, including speaking, writing and active listening.
• Must have a positive, professional attitude.
• IT Service Management ticketing experience (e.g., Jira).
• Strong knowledge of technology, hardware and software in a professional services environment.
• Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.
• Ability to multitask and prioritize workload along with project assignments.
• General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).
• General working knowledge of anti-virus, backup and remote access technologies.
• The candidate should have hands-on experience with device management software such as Jamf.
• They should be able to deploy, configure, and manage Apple devices at scale, and understand IT security principles and privacy practices, how they apply to Apple environments and familiarity with encryption, two-factor authentication, and secure device management.
• Experience in managing IT projects, including rollouts of new hardware and software, system upgrades, and migrations.
• This position requires keen attention to detail.
• Excellent problem-solving and critical thinking skills.
• Efficient troubleshooting abilities.
• Good organization, time management and prioritization.

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