Full-Time Systems Administrator

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care.

The System Administrator will be part of the Modern Workplace and Technology team under the Technology Support & Services department. They work closely with multiple teams to ensure that cloud and system resources are provisioned, managed, and maintained efficiently.

Key Responsibilities:

• Administration of Jamf and Intune for endpoints
• Build and prepare packages for automated deployment and self-service
• Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance
• Work with Identity Team on creating and managing Conditional Access Policies
• Follow security best practices and implement agreed baselines under the guidance of senior staff
• Triage any outages/critical issues including providing resolution and RCA
• Maintenance and management of software, printing, and AV endpoints
• Review and contribute to department developed standard operating procedures
• Identify efficiencies and areas for improvement, create standard operating procedures and lead training
• Review Service-Now tickets and update in a timely manner
• Create endpoint reports for stakeholders as requested
• Troubleshoot and resolve issues promptly
• Provide technical support to end users and address operational challenges
• Actively participate in team meetings and collaboration opportunities including travel to local and remote offices
• Implement security measures, monitor access controls, and address any vulnerabilities or risks
• Monitor the performance of systems managed by the Technology team
• Ensure that the systems and services are optimized and meet the organization's requirements.
• Prepare technical and user documentations
• Follow change management processes
• Participate in team meetings, track project timelines and provide status updates.
• Responsible for incident responses; working in tandem with application/service support teams to ensure reliable service availability and uptime.

Your Key Strengths:

• Bachelor's Degree or equivalent diploma in Information Technology or Computer Science
• 3+ years of experience in administering Jamf, Intune
• 5 years of experience in a System Administrator role within Information Technology
• Experience with Azure, M365, Intune
• Experience with Terminal and creating/modifying Shell, Python, and AppleScript scripts
• Analyze problems, identify solutions, and implement fixes.
• Good understanding of key technological concepts such as information security, risk assessments, compliance, and auditing
• Jamf 300 and Azure Certifications
• Detail-oriented, organized, and able to manage multiple tasks simultaneously
• Effective communication skills, pragmatic, keen attention to detail, and strong problem-solving skills.

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