Full-Time Systems Administrator III

Position Summary

The Managed Services Systems Administrator III should have the proven ability to work independently or in a team to achieve results. Ability to quickly analyze problems and work cooperatively with clients and other associates to determine, verify solutions, and solve problems professionally and accurately, with ongoing communication and follow-up. Will work with Managed Services, Tech Consulting, PD, and Support teams to manage systems/servers/databases for various Jenzabar solutions.

Responsibilities

• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide solutions
• Respond to customer tickets promptly and professionally
• Provide Monthly Remote Management reports to customers
• Refresh development servers with production applications and data
• Communicate and collaborate with team members
• Assist customers with resolving system issues; escalate problems appropriately
• Install/Upgrade SQL Server per best practices
• Investigate and resolve application functionality issues
• Provide support, troubleshooting, and communication to deliver solutions
• Perform migrations of customer data
• Experience with one additional Jenzabar product
• Experience with three additional Technologies

Expectations

• Cooperate with Managed Services staff, Clients, and other teams to determine problems/solutions
• Facilitate Jenzabar teams troubleshooting system, software, network, or data issues
• Complete other duties as assigned
• Provide technical expertise and recommendations in assessing software/hardware projects
• Write documentation/instructions for application and operating procedures
• Identify opportunities to improve business processes

Qualifications

• 4-6 years in a Systems Administrator role
• Experience with Web Servers, application servers, and mission-critical applications
• Windows or Linux experience
• Experience in a virtualized environment
• Problem-solving and troubleshooting skills, root cause analysis, preventative activities
• Excellent analytical and problem-solving skills
• Ability to quickly learn new software setup, configuration, and update procedures (and to train others)
• Takes responsibility, shows initiative in learning systems management
• Excellent verbal and written communication skills

Preferred Skills

• Scripting (any language)
• Networking knowledge
• High availability environment experience
• Bachelor’s degree

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