Full-Time Systems Engineer IV

• In-depth knowledge of Microsoft-based infrastructure design and development
• Messaging and directory services best practices
• Advanced knowledge of systems administration, operations, and management
• Expert-level experience planning, documenting, installing, managing, monitoring, and troubleshooting high-availability Exchange Server 2016 and 2019 environments
• Configuration of Microsoft Enterprise Exchange in support of Peace Corps users across multiple AD domains

• A minimum of a Bachelor’s degree
• At least six (6) years of experience supporting, designing, migrating, troubleshooting, and optimizing Microsoft Exchange and related enterprise services
• 6-8 years of technical experience with installation, upgrades and maintenance of various server and network support systems preferred
• At least 6-8 years of experience in designing, implementing, and managing Microsoft Exchange and Office 365 environments
• Thorough working knowledge of Windows Server 2019 and 2022
• Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
• Strong experience with Exchange 2019, planning, deploying, and migration
• Experience with PowerShell commands needed to manage Active Directory features, roles, mailboxes, performance, and troubleshooting
• Extensive knowledge of AD architecture - databases and logs, mail routing, and protocol support

• Supports the overall health of technologies associated with the Enterprise Messaging environment
• Provides Microsoft Enterprise Exchange operational configuration management support
• Provides Cisco IronPort technical expertise in the management, maintenance, and problem resolution
• Monitors the health of Messaging systems with provided event management tools
• Implements monitoring tools thresholds and conducts proactive event remediation
• Ensures that any latency is identified and mitigated/remediated upon discovery in accordance with required response times
• Identifies and troubleshoots server performance issues using native Windows Server tools and utilities
• Monitors availability of system upgrades
• Creates and maintains knowledge base, configuration, and support documentation
• Creates documentation, diagrams, and flowcharts detailing automation and orchestration processes
• Ensures the stability and integrity of Active Directory, MS Exchange 2013/2016, MS Skype, and other MS technologies
• Maintains Active Directory/Exchange management/administration
• Supports and monitors Active Directory replication in multi-site environment
• Manages Group Policy; Manages Active Directory trusts
• Conducts Exchange and Active Directory scripting and PowerShell
• Manages and maintains Active Directory and Exchange backup and disaster recovery

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