Full-Time Tech Support Engineer

Your responsibilities:

• Triage and prioritize support tickets and calls based on urgency and impact
• Providing resolutions or assigning tickets for further teams.
• Maintain comprehensive documentation of support requests, troubleshooting steps, and resolutions in a ticketing system
• User Access Management, creating and managing users' accounts in internal systems;
• Maintain and contribute to knowledge base articles;
• First line of contact in case of critical incidents
• Log analysis - identifying causes of incidents
• IT hotline support
• Experience in the IT industry .
• Knowledge Active Directory / Azure Active Directory systems .
• Knowledge of PM systems (e.g. Jira)
• Knowledge of IT service management (e.g. ITIL)
• 1-2 years in a similar position
• Excellent communication skills (spoken and written) in Polish and English