Full-Time Tech Support Engineer
Syrve is hiring a remote Full-Time Tech Support Engineer. The career level for this job opening is Experienced and is accepting Europe based applicants remotely. Read complete job description before applying.
Syrve
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Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management.
As a Technical Support Specialist, you'll resolve technical challenges for Syrve software users. This role requires strong technical skills, problem-solving abilities, and effective communication with clients and internal teams.
You'll work with cutting-edge technology (cloud environments, databases, restaurant management software) and international teams to deliver exceptional support to B2B clients.
Required Experience:
- At least 3 years of technical support experience.
- B2B customer/tech support experience (a plus).
- Database knowledge (SQL and PostgreSQL).
- Database query language proficiency.
- Back-end and front-office equipment experience (very desirable).
- Basic server OS administration.
- Strong written communication skills in Russian (C1) and English (B2).
- POS and restaurant management software experience (a plus).
- Experience with logs and the ELK technology stack (a plus).
Responsibilities:
- Solve technical issues with Syrve software.
- Interact with technical services of Syrve partners.
- Work with Syrve software and its technologies.
- Collaborate with development and DevOps teams.
- Actively use cloud technologies.
Compensation & Benefits
- Work in an international company.
- Remote work option.
- Flexible working hours (start workday until 11:00 AM).
- English course compensation.
- Gym membership compensation.
- Health insurance.