Full-Time Technical Account Manager
Lavendo is hiring a remote Full-Time Technical Account Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Lavendo
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About the CompanyOur client is a publicly traded company at the forefront of the AI revolution, offering an AI-centric cloud platform reshaping the landscape of artificial intelligence. Providing cutting-edge infrastructure including large-scale GPU clusters, cloud platforms, tools, and services for developers to service the explosive growth of the global AI industry for Fortune 1000 companies, top-tier innovative startups, and AI researchers.
The OpportunityWe are seeking a Technical Account Manager (TAM) to support our client’s rapidly growing team.
What You'll Do
- Serve as the primary technical contact for customer issues, collaborating with support to troubleshoot and resolve complex problems.
- Partner with the sales team to identify upsell opportunities and promote new products and advanced services.
- Act as a bridge between customers and the product team, relaying feedback, feature requests, and product updates to enhance customer satisfaction.
- Engage and negotiate with internal and external stakeholders to ensure alignment and resolution of customer challenges.
What You Bring
- At least 5 years of experience as a Technical Account Manager, Cloud Solutions Architect, Customer Engineer, or a similar technical role focused on Cloud services.
- Hands-on experience with IaC and configuration management tools (Terraform/Ansible), Kubernetes, and Python coding skills.
- Understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers and libraries (CUDA, OpenCL).
- Solid understanding of cloud ML tools landscape from industry leaders (NVIDIA, AWS, Azure, Google).
- Ideally, Experience with HPC/ML orchestration frameworks (Slurm, Kubeflow).
- Ideally, Hands-on experience with deep learning frameworks (TensorFlow, PyTorch).
- Strong project management skills and experience mentoring technical teams.
- Excellent communication skills and a customer-centric mindset.
Key Success Drivers
- Collaborative team player working effectively across different departments and cultures.
- Results-oriented with a strong sense of ownership and accountability.
- Continuous learner, eager to stay updated on the latest AI and cloud computing trends.
- High ethical standards and integrity, with a commitment to responsible AI development.