Full-Time Senior Business Strategy Specialist

ServiceNow is seeking an analytical and strategic operations manager to join the Platform & GenAI Strategic Operations Team to drive strategic priorities and operational excellence across the Platform & Gen AI organization.

The leader will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio including our Generative AI activities, and be highly visible to leaders across the company.

This role is highly collaborative, providing an opportunity to become a key business partner, and establishing strong relationships with a broad set of senior leaders across ServiceNow.

What you get to do in this role:

• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations all in high-quality output (written and oral).
• Model market and business initiatives leveraging key metrics (revenue, customers, costs, investments, industry trends, roadmap, competitor assessment).
• Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, OKRs etc.) and support alignment between Product leaders and all cross functional stakeholders (QE, Design, Engineering, Finance, other functions).
• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.
• Support senior leaders of the Platform & Gen AI business unit on ad-hoc analysis.
• Program manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and hosting regular update meetings.
• Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders.

What is the last date for applying to the job?

Which countries are accepted for this remote job?