Full-Time Sr. Dir., Customer Analytics

What you get to do in this role:

1. Lead the AI and Analytics roadmap for the end-to-end customer journey for the company.
2. Leverage generative AI and classic AI to enable intelligent, personalized automation at every step of the customer lifecycle.
3. Run insights, reporting & analytics for our post-sales customer organization, encompassing professional services, customer success, and renewals.
4. Own the ‘single pane of glass’ for customer health and growth
5. Develop data products to provide customer intelligence, and proactively monitor business performance to guide the company on trends and emerging hotspots across our customer base.
6. Collaborate with cross-functional partners to influence how customer intelligence feeds our sales, marketing, product, and partner motions.
7. Manage team of Product Managers, Data Engineers, Data Scientists, and BI Developers.

To be successful in this role, we need someone who has:

• 15+ years of professional experience, with extensive experience in the B2B Customer domain, either in an analytics leadership capacity or as an analytically-savvy customer success leader
• 5+ years of people management experience, leading or influencing technical teams, preferably with a global remit
• Ability to communicate with and influence senior business executives and to translate between technical and non-technical teams
• BA/BS, with preferred concentration in business or a quantitative field; Masters degree preferred but not required
• Demonstrated experience working cross-functionally with business and technical teams
• Passion for and experience in applying AI to business problems in the B2B customer domain
• Ability to manage multiple priorities in fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention to detail

What is the last date for applying to the job?

Which countries are accepted for this remote job?