Full-Time Technical Analyst

• Driving strategic direction and support for multiple applications within the Field and Dispatch system stack
• Strong leadership skills with ability to work directly with internal and external IT partners as well as end users to design and/or clarify requirements and alter design solutions as needed to ensure that business needs are met while maintaining a vision for long term scalability
• Ability to understand technical issues and articulate how they impact the needs of the business
• Knowledge of the Agile Process
• Providing advanced technical direction in the creation, delivery, and implementation of multiple system enhancements to assist in end user productivity
• Ability to break down complex initiatives into logical phases and demonstrate iterative, quick progress

• 5+ years Telecommunication experience
• Bachelor’s degree or equivalent practical work experience
• Experience with operational, customer service systems and applications within the network & telecommunication industry
• Experience with IT systems requirements & development, agile processes, end-to-end testing
• Program/Project Management experience
• Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing
• Knowledge of computer information systems and business management disciplines
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
• Ability to work successfully in both a team environment and independently
• Demonstrated experience in crisis management
• Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, ect) to use in communicating the outputs of data models

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