Full-Time Technical Author Owner Information Development

The Technical Author for Owner Information Development (Direct) is responsible for developing Owner Information content and working with client and internal teams.

Responsibilities:

• Work closely with team lead and client to communicate project status/delivery
• Attend Engineering meetings to obtain new/changed model year program features
• Work with team leads and local experts to understand and obtain regional homologation/localization information
• Participate in vehicle validations to ensure all validations are complete and on time
• Solid understanding of authoring tools (XML/SGML), Microsoft Word, Excel and Outlook
• Work with team members to improve communication, cooperation and operational efficiency
• Support training of new staff
• Support Process Improvement Requests
• Support Content Development Layered Process Audits
• Support Content Development employee development
• Support project development from one development milestone to the next
• Escalate open issues to team lead as needed

Qualifications:

• High School Diploma or equivalent
• 3+ years of experience working collaboratively with creative and client service teams
• Knowledge of structured authoring systems utilizing SGML/XML/DITA XML formats
• Excellent written and oral communications skills
• Exceptional attention to detail and thorough approach
• Ability to work under pressure and prioritize tasks
• Ability to interface with many personalities
• Solid understanding of Microsoft Word, Excel, Microsoft Exchange or equivalent
• Ability to envision, plan, implement and manage new activities
• Enthusiastic and well organized
• Successful at maintaining schedules and raising issues
• Self-starter with a curiosity to learn more about design, technology and information delivery
• Managing resources from multiple teams
• Ability to work with domestic and international business cultures

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