Full-Time Technical Consultant

An Amazing Career Opportunity for a Technical Consultant!!

Join HID as Technical Consultant enabling HIDs Physical Access Control Technology Partners. This role focuses on troubleshooting cases for our Mobile Access and Cloud-Based Access Control solutions. In this pivotal role, you will provide exceptional technical support, streamline the developer experience on our mobile and cloud platforms, manage changes related to new APIs and SDKs.

Your contributions will include release testing, authoring knowledge base articles, contributing to training programs, and creating developer tools. If you are a dedicated technical support professional with a passion for enhancing client experiences and driving innovation, we invite you to bring your expertise to our dynamic team.

As our Technical Consultant, you’ll support HID’s success by:

• Technical Support Excellence: Serving as the primary contact for integration support, focusing on PACS cloud products and mobile access solutions. Providing timely and effective resolutions for complex technical issues related to HID’s cloud-based access control systems. Ensuring a seamless experience for developers during learning, integration, launch, and post-launch phases.
• Integration Support for Mobile and Cloud Products: Leading technical support for integrating mobile access and cloud-based solutions within the physical access control ecosystem. Collaborating closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.
• Change Management: Managing change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers. Participating in the validation and release testing of new APIs/SDKs to maintain high standards of integration quality.
• Developer Experience: Creating developer guides and contribute to the production of knowledge base articles. Actively participating in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.
• Knowledge Base and Training: Writing detailed knowledge base articles and support documentation to aid in self-service technical support for partners. Assisting in the development of training programs for both internal teams and external partners, enhancing their ability to work with HID's cloud-based access control systems.
• Cross-functional Collaboration: Working closely with cross-functional teams, including engineering, product management, and sales, to align support strategies and ensure cohesive integration solutions. Providing feedback on product improvements based on support trends and customer feedback.

Your Experience and Background include:

• BA/BS degree in a technical subject or related field.
• Must possess a minimum of three years of experience in technical service and product support, preferably in the access control field.
• Must have excellent interpersonal communication skills.
• Critical thinking and problem solving skills.
• Must be familiar with Physical Access Control industry related terms and definitions.
• Strong technical support and troubleshooting skills, particularly in cloud-based access control environments.

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