Full-Time Technical Content Writer

Position: Technical Content Writer

Location: Remote, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Research, write, edit, and develop support readiness materials (training modules, knowledge base articles, etc.).
• Manage content production process ensuring timely delivery and quality.
• Create clear and concise technical documentation for support advocates and engineers.
• Improve and maintain content quality through regular review and updates.
• Scrub and continuously improve content items for accuracy and relevance.
• Coordinate with Lines of Business (LOB) to gather and integrate content requirements.
• Attend LOB meetings to understand content needs and align strategies.
• Conduct publishing quality checks to ensure content standards.
• Generate volume reports to track content production and consumption metrics.
• Help design/improve Style guide based on project requirements.
• Help with Editorial review as needed.
• Collaborate with documentation peers to advance documentation best practices.
• Utilize AI/other methods to improve content writing efficiency.

REQUIREMENTS:

• Proven experience in content management, preferably in a technical support environment.
• Strong proficiency in content production processes (research, writing, editing, development).
• Excellent technical writing and editing skills to communicate complex concepts clearly.
• Ability to maintain and improve content quality through regular review and updates.
• Experience in scrubbing and continuous improvement of content items.
• Knowledge of Line of Business content coordination processes.
• Willingness to attend and actively participate in LOB meetings.
• Familiarity with publishing quality checks.
• Proficiency in generating volume reports.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team
• Guidance and tools to reach your full potential
• Meal tickets
• Private healthcare
• Remote (Romania)

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