Full-Time Technical Content Writer & Knowledge Specialist
Skio is hiring a remote Full-Time Technical Content Writer & Knowledge Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Skio
Job Title
Technical Content Writer & Knowledge Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
We’re looking for a Knowledge Specialist to own and evolve our self-service and internal documentation experience. You’ll be the go-to person for creating, updating, and organizing help content that empowers both customers and teammates.
What you'll work on
What you'll work on
- Help Center articles
- Internal docs like onboarding guides
- Training resources
- Notion workspaces and internal wikis
- Write, edit, and maintain documentation
- Triage and fulfill help doc requests
- Partner with support, product, and engineering
- Keep content organized and up-to-date
- Use feedback and analytics to improve content
- 1-2+ years of experience with Shopify
- 1-2+ years of experience in technical writing
- Experience with API, graphQL, Shopify Liquid, HTML, CSS is preferred
- Comfort with leveraging AI tools
- Clear, friendly writing style
- Ability to move fast and stay organized
- Experience with knowledge tools like Zendesk, Intercom, or Document360 is a plus
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Content Writer & Knowledge Specialist at Skio is
15th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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