Full-Time Technical Content Writer & Knowledge Specialist

• Help Center articles that explain features, troubleshoot issues, and support self-service
• Internal docs like onboarding guides, team workflows, and support playbooks
• Training resources in collaboration with product and marketing for new launches
• Best practices videos using tools like Loom, CleanShot, or ScreenStudio (optional but nice!)
• Notion workspaces and internal wikis to keep our team aligned and efficient

• Write, edit, and maintain customer and internal documentation
• Triage and fulfill help doc requests whether that's a quick update or a new article
• Partner with support, product, and engineering to gather accurate info fast
• Keep content organized, searchable, and up-to-date across our tools
• Use feedback and analytics to spot gaps and improve what we've got
• (Bonus) Help train chatbots and surface smart self-service suggestions

• 1-2+ years of experience with Shopify is required, bonus if you have experience working with subscriptions
• 1-2+ years of experience in technical writing
• Experience working with API, graphQL, Shopify Liquid, HTML, CSS is preferred but not required
• Comfort with leveraging AI tools to optimize processes
• Clear, friendly writing with strong attention to detail
• Ability to move fast and stay organized across many projects
• Comfortable being proactive especially when things aren't fully scoped
• Experience with knowledge tools like Zendesk, Intercom, or Document360 is a plus
• Bonus if you've made help videos or done light training content before

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