Full-Time Technical Customer Support Specialist

Technical Customer Support Specialist (Full Remote)

How often have you thought, "I wish I could contribute to something meaningful from my workplace"? And what if your work could directly help improve people's health and well-being?

At ShareCRF, you can do just that. Our cloud-based platform is designed to capture and manage clinical research data, enabling research teams to collect the information they need to improve lives. And the best part? Our platform is so intuitive that clients can configure it entirely on their own—no programming skills required!

We're looking for a Technical Customer Support Specialist to help our clients get the most out of ShareCRF while making the journey of managing their clinical research a breeze.

What will you do?

As a Technical Customer Support Specialist, your role will revolve around ensuring our clients succeed with ShareCRF and feel supported at every step of their journey.

• Consultancy and Configuration: Work directly with research teams to configure ShareCRF to align with their study goals and objectives. You'll guide them on how to get the best results using the platform's features.
• Client Support: Be the go-to person for resolving service-related questions, problems, and doubts. Your assistance will ensure clients can work smoothly without interruptions.
• Training Delivery: Organize and deliver training sessions to clients, equipping them with the knowledge to use ShareCRF effectively. This includes live courses, webinars, and other training formats.
• Content Creation and Review: Contribute to creating, reviewing, and translating help articles, user guides, documentation, and training materials. Your efforts will make ShareCRF even easier for clients to use.
• Sales Collaboration: Assist the sales department by evaluating new studies and providing input on how ShareCRF can meet their requirements.
• Problem Analysis: Identify and review technical or user-reported issues. Collaborate with the Product Development team to address and resolve these problems.
• Product Feedback: Collect and report suggestions or potential improvements shared by clients to the Product Design team, ensuring we continue evolving to meet their needs.

What are we looking for?

• Native English speaker.
• High level of written and spoken Spanish.
• Strong logical thinking and problem-solving skills.
• Comfort and interest in working with computers (no programming required).
• Excellent spoken and written communication skills.
• Higher education degree.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Strong organizational skills to handle multiple client configurations and tasks efficiently.

It would be a positive asset:

• Bilingual English-Spanish.
• Knowledge of spreadsheet software or basic programming (e.g., macros).
• Experience in clinical research or a related field (e.g., healthcare, biotech).
• Familiarity with creating training content (e.g., user guides, videos, webinars).
• Other languages (to support international clients).
• Experience with customer support tools or ticketing systems.
• Ability to work collaboratively in a team environment and provide constructive feedback.

What is the last date for applying to the job?

Which countries are accepted for this remote job?