Full-Time Technical Documentation Specialist

Develop and maintain comprehensive documentation for IT processes, workflows, compliance requirements, and project templates.

Ensure all technical documents adhere to Australian Standards, building codes, and the firm’s quality guidelines.

Manage the central documentation library, ensuring accessibility, version control, and consistency across the organisation.

Create visual aids (flowcharts, diagrams, infographics) to illustrate complex design and compliance processes.

Support onboarding and training by preparing clear and concise guides, handbooks, and reference packs.

Gather feedback from staff and update documentation regularly to reflect process, software, or regulatory changes.

Assist project teams in preparing technical documentation to support tenders, client deliverables, and council submissions.

Capture and maintain documentation related to compliance frameworks, risk management, and QA processes.

Collaborate with architects and project managers to document project-specific workflows and lessons learned.

Ensure documentation aligns with external audit and legal requirements.

Provide clear, consistent written communication that bridges technical and non-technical audiences.

Work with cross-functional teams (design, operations, IT, compliance) to standardise document formats and improve accessibility.

Train and support staff in the use of documentation systems and tools.

Other role-specific duties as they arise.

• Bachelor’s degree in Architecture, Technical Writing, Communications, or related field.
• Minimum 5 years of experience creating technical documentation, process manuals, or user guides in a professional environment.
• Strong writing, editing, and proofreading skills with meticulous attention to detail.
• Ability to translate complex IT and compliance concepts into clear, user-friendly language.
• Strong organisational skills, including document management and version control.
• Proficiency with documentation and collaboration tools (e.g., SharePoint, MS Office Suite, Adobe Acrobat, Visio, or equivalent).
• Microsoft O365 Administration and Active Directory experience.
• Azure Virtual Machine knowledge.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator, able to engage both technical and creative professionals.
• Detail-oriented and committed to accuracy and consistency.
• Proactive and adaptable, with a continuous improvement mindset.
• Collaborative and approachable, with a professional attitude.
• Experience working in an architecture, construction, or engineering environment is advantageous.
• Familiarity with compliance frameworks such as ISO 9001, NCC (National Construction Code), or local planning regulations desirable.

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