Full-Time Technical Documentation Writer
Platform.sh is hiring a remote Full-Time Technical Documentation Writer. The career level for this job opening is Experienced and is accepting UK, Canada, Germany based applicants remotely. Read complete job description before applying.
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About Platform.shPlatform.sh is Platform-as-a-Service (PaaS) that removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.
Impact of a Technical Documentation WriterAs a Technical Documentation Writer on the Advocacy Team, your expertise will shape the way developers interact with our products by delivering clear, comprehensive, and user-centered documentation.
You’ll take ownership of devcenter.upsun.com and other public documentation initiatives, ensuring developers have the knowledge and tools they need to use Platform.sh and Upsun effectively.
Your work goes beyond writing; you’ll analyze feedback, monitor content performance, and collaborate across teams to continuously improve our documentation experience.
With a focus on empathy and technical precision, you'll help reduce friction, demystify complex concepts, and empower users to build with confidence.
What you bring
- Empathy & User Focus: A caring mindset and the ability to think from other perspectives. This is key in understanding user needs and creating accessible, effective documentation
- Technical Writing Experience: Proven experience in technical writing within tech environments, using docs-as-code practices and Git-based workflows.
- Technical Proficiency: Familiarity with programming languages (PHP, Python, JavaScript, or Go), and an understanding of CI/CD and devops ecosystems.
- Project Management: Demonstrated ability to manage projects end-to-end—prioritizing work, meeting deadlines, and collaborating with cross-functional teams in an asynchronous environment.
- Attention to Detail: Strong organizational skills and a sharp eye for document structure, clarity, and consistency.
- Content Simplification: Ability to break down complex technical concepts into clear, user-friendly language. Experience with user research and using data to improve content relevance and quality.
- Communication Skills: Excellent verbal and written communication skills. Strong editing and proofreading abilities to ensure high documentation quality.
Bonus points for
- Cloud & Development Knowledge
- Educational Content Creation
- Tool Familiarity (Hugo Static Site Generator (SSG) and custom themes)
- UX & Content Design