Full-Time Technical Managed Services Consultant

The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set combining technical expertise, project management, and customer relationship management.

Key Responsibilities

• Be the primary point of contact, internally and externally, for automation and integrations between SmartRecruiters and customer technical ecosystems.
• Work with the Hiring Success Team to ensure customer hiring success.
• Be assigned to a select group of customers, serving as the main contact for custom integrations and automation.
• Act as a Business Consultant, Project Manager, and Developer to assist customers during the Business as Usual (BAU) phase, monitoring and troubleshooting integrations, and implementing small enhancements for hiring success.
• Manage a backlog of questions and enhancement requests related to out-of-the-box HCM Connectors and custom automation.
• Proactively monitor integrations and automation, identifying and documenting common failures or improvements.
• Plan the delivery of integrations, automation fixes, and enhancements based on customer allocation.
• Build integrations and automation enhancements using advanced no-code automation platforms or advise customer technical teams.

Additional Responsibilities

• Develop professional expertise, applying company policies and procedures to resolve issues.
• Demonstrate mastery over assignments, using professional concepts and SmartRecruiters’ policies to solve problems.
• Apply practical knowledge of tools, practices, and technologies.
• Work on enhancement requests of small to moderate size, analyzing situations and data.
• Build productive internal and external working relationships.
• Exercise judgment within defined procedures to determine appropriate action.
• Manage tasks autonomously within defined procedures, priorities, and practices.
• Provide standard professional advice and create initial reports for review by experienced team professionals.
• Demonstrate teamwork, ask questions, and challenge status quo bias.

Additional Responsibilities (Continued)

• In-depth knowledge of SmartRecruiters and its automation platform (Workato), staying updated on product updates.
• Strong understanding of SmartRecruiters’ integration capabilities (APIs, out-of-the-box HCM Connectors, embedded automation tools).
• Technical proficiency in HTTP, APIs, Web Services, and familiarity with HRIS systems (Workday, SAP EC, ADP, UKG, Peoplesoft).
• Expertise in authentication and authorization protocols (OAuth2, SAML, AD, OKTA).
• Solid understanding of coding principles.
• Experience with commercial ETL and middleware tools (Jitterbit, MuleSoft, Boomi).
• Exceptional verbal and written communication skills, explaining technical concepts to non-technical stakeholders.
• Proven ability to design technical solutions meeting business requirements.
• Strong problem-solving and analytical thinking skills.
• Collaborative mindset for teamwork and cross-functional collaboration.
• Exceptional time management and adaptability.
• Conflict resolution skills and ability to manage challenging customer interactions.
• Proficiency in documentation (record-keeping and internal playbooks).

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