Full-Time Technical Managed Services Consultant

Technical Managed Services Consultant with French at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT.

This role combines technical expertise, project management, and customer relationship management.

Key Responsibilities

• Main point of contact (internal/external) for automation/integrations between SmartRecruiters and customer ecosystems.
• Part of Hiring Success Team, ensuring customer hiring success.
• Restricted customer group - primary point of contact for custom integrations/automation.
• Act as Business Consultant, Project Manager, and Developer to assist customers.
• Monitor and troubleshoot integrations, implement small enhancements for hiring success.
• Responsible for backlog of questions/enhancement requests related to HCM Connectors/custom automation.
• Proactively monitor, identify, and document integration/automation failures/improvements.
• Plan delivery of integrations, automation fixes, and enhancements.
• Build integrations/automation enhancements using no-code platforms or advise customer's technical team.

Additional Responsibilities

• Develop expertise, apply company policies to resolve issues.
• Demonstrate mastery over assignments using professional concepts/SmartRecruiters policies to solve problems.
• Apply practical knowledge of tools, practices, and technologies.
• Work on requests for enhancements (small/moderate size).
• Build productive internal/external relationships, prioritize work, evaluate problem-solving approaches.
• Exercise judgment within procedures/practices to determine action.
• Receive general instructions, manage tasks autonomously.
• Focus on providing standard professional advice, creating initial reports.
• Demonstrate teamwork, ask questions, challenge status quo bias.

Additional Responsibilities (continued)

• In-depth knowledge of SmartRecruiters and Workato.
• Stay updated on product updates/changes.
• Strong understanding of SmartRecruiters' integration capabilities (APIs, HCM Connectors, embedded automation tools).
• Technical proficiency in HTTP, APIs, WebServices, familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft).
• Expertise in authentication/authorization protocols (OAuth2, SAML, AD, OKTA).
• Understanding of coding principles (despite no-code tools).
• Experience with commercial ETL/middleware tools (e.g., Jitterbit, MuleSoft, Boomi).
• Exceptional verbal/written communication skills to explain technical concepts.
• Proven ability to design technical solutions that meet business requirements.
• Strong problem-solving and analytical thinking.
• Collaborative mindset for teamwork.
• Exceptional time management and adaptability.
• Conflict resolution skills.
• Proficiency in documentation, record-keeping, playbooks.

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