Full-Time Technical Product Support Specialist
Flowhub is hiring a remote Full-Time Technical Product Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Flowhub
Job Title
Technical Product Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
HOUR $28 - $36
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Job Details
Flowhub is a retail ecosystem for cannabis. We power dispensaries with point-of-sale, payments, ecommerce, marketing tools, analytics, and an open API.
Our product suite helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries get ahead.
We are hiring Technical Product Support Specialists who love solving puzzles, tinkering with tech, and helping people. This is part IT helpdesk, part product expert, and part customer hero.
What You’ll Do
About You
Bonus: Experience in IT support, SaaS, or retail technology environments.
Our product suite helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries get ahead.
We are hiring Technical Product Support Specialists who love solving puzzles, tinkering with tech, and helping people. This is part IT helpdesk, part product expert, and part customer hero.
What You’ll Do
- Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks).
- Support customers on MacOS, Windows, and iOS setups.
- Jump into problems head-on via chat, phone, video, and screen-share.
- Distinguish between software defects vs. setup/configuration issues, and escalate appropriately.
- Write clear documentation, update our knowledge base.
- Collaborate with Product and Engineering to drive improvements across the platform.
- Live our values daily: high performance, low ego, accountability, inclusion.
About You
- You love technology: hardware, operating systems, drivers, networks.
- You’re a natural problem-solver.
- You’re a clear communicator.
- You’re energized by working with A players.
Bonus: Experience in IT support, SaaS, or retail technology environments.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Product Support Specialist at Flowhub is
9th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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