Full-Time Technical Program Manager

The Legal Ops IRM team is focused on Digital Transformation for the Ethics and Compliance organization, supporting implementation, adoption, and maturity of the technology portfolio used by the Ethics and Compliance organization.

The Legal Ops IRM team interfaces with the Ethics and Compliance org, development teams, program teams, and UX designers to drive digital transformation through a "four-in-the-box" product mindset.

We are seeking a seasoned, collaborative, motivated, and humble Technical Program Manager to join our team.

You will be responsible for running high-impact programs for our Legal Ethics and Compliance org.

This role offers an opportunity to make a difference within ServiceNow, driving compliant and ethical software use, and simplifying the process of "Winning the Right Way."

You will bring your programs to life, managing by influence, cultivating collaboration, and remaining laser-focused on business outcomes.

You will partner with Legal Ops and Ethics and Compliance leaders, managing the roadmap and program components required to reach our operational goals.

The successful candidate is a proactive, "hungry and humble" leader, always willing to learn and collaborate.

This role combines technical expertise, operational excellence, program management with exceptional presentation skills and high emotional intelligence.

You will think strategically, while driving the tactical execution of the digital transformation program, from initial conception through program development, delivery, and transition to the business.

Required Qualifications:

• Bachelor's degree or equivalent experience
• 6+ years of experience managing global, cross-functional programs
• 2+ years of experience in governance, risk, compliance, or similar organizations
• Expertise designing streamlined presentation decks combined with the ability to present with confidence and write without errors
• Experience or understanding of ServiceNow's products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals

Preferred Qualifications:

• Experience using software to track program progress and track metrics (ServiceNow preferred)
• Deep intellectual curiosity about the effect of technology on Ethics and Compliance
• Confidence presenting to executives and end users, with inherent awareness to craft your message to different audiences
• Ability to manage by influence across internal departments and technical teams
• Fundamental desire to collaborate, innovate, and showcase the team's work over your own
• Blend of technology and AI experience with business acumen
• Desire to continually increase professional skills, including certifications and/or training in PMP, Agile, Risk Management, and Executive Communication

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer.

Accommodations: We strive to create an accessible and inclusive experience for all candidates.

Export Control Regulations: Positions requiring access to controlled technology may require export control approval.

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