Full-Time Technical Services Engineer

• Support All Daxko software offerings and integrated third-party tools
• Work the daily inbound cases from Customer Service
• Act as the escalation point for Customer Success when identifying urgent action from other departments
• Test and escalate bug tickets to the appropriate development team via Jira
• Collaborate across teams regarding business and product needs of customers
• Participate in on-call rotation
• Ensure a speedy response time on cases and enlist help of other team members as needed
• Teach others how to use Daxko software offerings

• Strong interpersonal and cross-functional communication skills
• Strong computer and multi-tasking skills
• Strong analytical and problem-solving skills
• Ability to work independently and take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Ability to maintain professionalism and act with integrity

• Bachelor’s Degree in Business, Computer Science or related field
• Coding Bootcamp / relevant certifications
• Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

What is the last date for applying to the job?

Which countries are accepted for this remote job?