Full-Time Technical Solution & Support Engineer

NielsenIQ Technology teams are working on the new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients rely on NielsenIQ’s data for innovation and growth.

As a Technical Solution & Support Engineer, you'll be part of a team of skilled technologists passionate about learning and prototyping cutting-edge technologies. Our team is co-located in Chicago, Madrid, Israel, Toronto, and Chennai.

Job Responsibilities:

• Provide enterprise-level technical support to customers and prospects via support ticketing system and within Service Level Agreements (SLAs).
• Research, diagnose, and troubleshoot technical issues, identifying solutions to resolve them.
• Collaborate internally and support the technical onboarding of new customers, including user setups and configurations.
• Monitor and validate data automated processes.
• Document knowledge and educate colleagues on technical cases.
• Keep current with product knowledge and latest features.
• Work one Friday shift per month/1.5 months.

Qualifications:

• Experience in technical support or implementation teams.
• Strong written and spoken English.
• Excellent client communication skills.
• Strong troubleshooting and problem-solving skills.
• Strong customer service orientation.
• Strong SQL background.
• Willingness to work outside of business hours.
• Team spirit, self-motivation, and a positive attitude.
• Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
• Ability to work with multiple interfaces and tasks in a dynamic environment.

Nice to have:

• Knowledge of Linux systems, utilities, and scripting.
• Experience supporting an analytic product in a SaaS environment.
• Development skills.
• Knowledge of ETL processes.
• Business orientation in the Retailer domain.

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