Full-Time Technical Solutions Engineer - Campus Switching, Security

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.
• Strong understanding of Routing, Switching, Wireless, and Security.
• Strong analytical mind and the ability to triage are also required.
• Excellent written and verbal communication skills and a collaborative approach are a must.

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