Full-Time Technical Support Advocate

About Boldr: Boldr is a global B-Corp dedicated to client experience and dignified work. We aim to connect diverse individuals with shared values.

Role Overview: This position provides technical support including troubleshooting, feature explanations, and best practices for our product. This fast-paced role supports customers, partners, and colleagues.

Key Responsibilities:

• Installs, modifies, and repairs computer hardware/software.
• Resolves technical requests/problems, maintains productivity.
• Tests computer components, designs/implements networks.
• Consults with users on hardware/software needs, places orders.
• Maximizes system capabilities, tests program compatibility.
• Gathers data for technical purchasing options.
• Tests new programs, compares with standards, makes modifications.
• Evaluates vendor software, installs software/applications.
• Trains users on new software (videos, manuals, etc.).
• Carries out performance tuning for software, networks, and databases.
• Documents hardware/software updates.
• Keeps up-to-date with technical advancements.
• Prepares user reference material.
• Supports other team members.

Candidate Requirements:

• 2+ years technical support experience (email/chat preferred).
• Experience installing/uninstalling apps.
• Understanding of web/mobile apps.
• Passion for customer experience.
• Adaptability in dynamic environments.
• High volume interaction handling.
• Strong conflict resolution skills.
• Native/near-native English (written/spoken).
• Empathy, proactive attitude, limited supervision.
• Strong analytical and critical thinking skills.
• Creative problem-solving skills.
• Flexible work schedule.
• Ability to work remotely.

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