Full-Time Technical Support Analyst
Experian is hiring a remote Full-Time Technical Support Analyst. The career level for this job opening is Entry Level and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Technical Support Analyst
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Heredia, Costa Rica
Share
Job Details
- Provide remote, software technical support for Experian EDQ clients.
- Solutions include data cleansing, validation enrichment and profiling.
- Promptly help solve clients' issues through multiple channels, including email, phone, and ticketing systems.
- Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.
- Collaborate with our teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate.
- Document interactions with customers, including troubleshooting steps, solutions provided, current action owner and follow-up plans.
- Help create knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
Requirements:
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience
- Windows Server/Linux environment
- Basic networking concepts
- Remote desktop technologies
- Salesforce or similar ticketing systems
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Analyst at Experian is
21st of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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