Full-Time Technical Support Analyst
First Advantage is hiring a remote Full-Time Technical Support Analyst. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
First Advantage
Job Title
Technical Support Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $55000 - $75000
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Job Details
This role is currently remote, and the position's core hours are North American.
This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur.
- Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals.
- Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
Proficiency in applications like: Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring
Strong experience with: MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365
Solid understanding of: integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Analyst at First Advantage is
10th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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