Full-Time Technical Support Analyst - Graveyard Shift

Experian Data Quality is a recognized industry leader of data quality and data quality management solutions. Our comprehensive solutions validate, standardize, enrich, profile, and monitor your customer data so that it is fit for purpose.

With flexible SaaS and on-premise deployment models, our software is customizable to every environment and any vision.

You will support our clients, allocated all around the globe, contemplating a variety of industries. You will become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a industry.

Role Summary

Provide remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.

Promptly help solve clients' issues through different channels, including email, phone, and ticketing systems.

Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.

Collaborate with our teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate.

Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans.

Help create knowledge base articles through the Knowledge Centered Service methodology.

Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

Experience

• 1-3 Years of Desktop Support, Help-Desk, or IT related support

• BA degree or equivalent experience

• English Level B2

• Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS

• CLI knowledge

Schedule: 23:00 to 06:00 / Thursday to Monday / Tuesday & Wednesday OFF

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