Full-Time Technical Support Engineer

Job Description

Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany.

Responsibilities 

• M365 Knowledge: As a Technical Support Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency.
• Issue Resolution and Troubleshooting: Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences.
• System Upgrades and Enhancements: Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements.
• Security and Compliance: Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies.
• Collaborative Operations: Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration.
• Ticket Management: Manage and resolve support tickets ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues.

Qualifications

Qualifications

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services.
• Hands-on experience with configuration, and administration within the M365 environment.
• Strong understanding of security best practices for M365 services.
• Experience with system monitoring, performance tuning, and troubleshooting within M365.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in German (B2/C1) and English, both written and spoken

Nice to have

• Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus.
• Experience with PowerShell scripting and automation for managing M365 services.