Full-Time Technical Support Engineer
Dataiku is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.
Dataiku
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At Dataiku, we're not just adapting to the AI revolution, we're leading it. We're pioneering the future of AI, making data actionable and accessible.
The Support Team: A fully remote team focused on enabling customers and resolving technical issues with our Everyday AI Platform (DSS).
Impact: Help EMEA and global customers solve technical issues (installation, security, integration with big data technologies). Collaborate with internal teams to resolve and escalate issues.
- Help EMEA and global customers with various communication channels.
- Communicate with R&D to solve complex issues and share customer feedback for product improvement.
- Work with other customer-facing teams to ensure efficient issue resolution.
- Document knowledge in technical articles and knowledge bases.
- Support other activities in a fast-paced environment.
Requirements:
- At least 3 years client-facing engineering/technical experience (complex, evolving software).
- Experience with cloud platforms (AWS, Azure, GCP).
- Experience with Docker and Kubernetes.
- Collaborative and helpful mindset.
- Strong problem-solving skills (log analysis, debugging, error reproduction).
- Proficiency with Unix-based operating systems.
- Experience with relational databases/data warehouses (Snowflake) and SQL.
- Ability to read/write Python or R code.
Bonus Skills:
- Experience with big data technologies (Hadoop, Spark).
- Experience with authentication/authorization systems (LDAP, SAML, Kerberos).
- Experience with ML models and LLMs.
Hiring Process:
- Initial call with Technical Recruiting.
- Video call with Support Manager.
- Technical Assessment (Home Test).
- Debrief of Tech Assessment.
- Final Interview with VP Technical Support.
Additional Notes: Dataiku is an equal opportunity employer. Fraudulent recruitment activity will not be tolerated.