Full-Time Technical Support Engineer

At Dataiku, we're not just adapting to the AI revolution, we're leading it. We're pioneering the future of AI, making data actionable and accessible.

The Support Team: A fully remote team focused on enabling customers and resolving technical issues with our Everyday AI Platform (DSS).

Impact: Help EMEA and global customers solve technical issues (installation, security, integration with big data technologies). Collaborate with internal teams to resolve and escalate issues.

• Help EMEA and global customers with various communication channels.
• Communicate with R&D to solve complex issues and share customer feedback for product improvement.
• Work with other customer-facing teams to ensure efficient issue resolution.
• Document knowledge in technical articles and knowledge bases.
• Support other activities in a fast-paced environment.

Requirements:

• At least 3 years client-facing engineering/technical experience (complex, evolving software).
• Experience with cloud platforms (AWS, Azure, GCP).
• Experience with Docker and Kubernetes.
• Collaborative and helpful mindset.
• Strong problem-solving skills (log analysis, debugging, error reproduction).
• Proficiency with Unix-based operating systems.
• Experience with relational databases/data warehouses (Snowflake) and SQL.
• Ability to read/write Python or R code.

Bonus Skills:

• Experience with big data technologies (Hadoop, Spark).
• Experience with authentication/authorization systems (LDAP, SAML, Kerberos).
• Experience with ML models and LLMs.

Hiring Process:

• Initial call with Technical Recruiting.
• Video call with Support Manager.
• Technical Assessment (Home Test).
• Debrief of Tech Assessment.
• Final Interview with VP Technical Support.

Additional Notes: Dataiku is an equal opportunity employer. Fraudulent recruitment activity will not be tolerated.

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