Full-Time Technical Support Engineer
Deputy is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Technical Support Engineer
Works on a diverse scope of problems, requiring detailed problem-solving techniques to resolve issues based on limited information and precedent. Adapts existing approaches and uses evaluation, judgment, and interpretation to select the right course of action. Work is done independently and reviewed at critical points. Aims to resolve issues independently.
Responsibilities
- Resolves technical issues independently, escalates issues to Tier III or Product/Engineering when necessary.
- Clearly defines issues, including steps taken, relevant account information, and documented replication of the problem (if applicable).
- Consults with peers and/or team SMEs on complex issues.
Qualifications & Requirements
- Minimum 3-4 years of experience.
- Advanced API knowledge.
- Scripting languages (JavaScript, Python, etc.).
- Ability to create basic scripts to analyze application data and report back to customers with explanations.
- Escalation responsibilities include first responding to customers and bringing in more experienced engineers when appropriate.
- Ability to interpret, develop, and execute scripts of varying complexity under pressure.
- Prioritization, time management, and multitasking skills.
- Empathy and understanding based on experience.