Full-Time Technical Support Engineer
Gcore is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting Kraków, Poland based applicants remotely. Read complete job description before applying.
Gcore
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Your Responsibilities:Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Cloud.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
We Expect you to Have:
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Solid experience with Cloud technologies, ideally OpenStack
- Solid hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have: Experience with SQL
Work Schedule:
- 5 working days, 2 days off (Saturday and Sunday)
- Working hours: 9:00 AM – 6:00 PM (with a 1-hour lunch break)