Full-Time Technical Support Engineer
Gcore is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Entry Level and is accepting Kraków, Poland based applicants remotely. Read complete job description before applying.
Gcore
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Your Responsibilities:Handle customer and internal user requests via chat, email, and occasionally phone calls in English.Provide consultations regarding our products and services in Edge Cloud.Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
We Expect you to Have:
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
- Good hands-on experience with API
- Knowledge of monitoring tools such as Grafana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with SQL
- Understand on what OpenStack is and experience with it, or with other opensource Cloud infrastructure software
- Familiar with ITIL best practises and know how to work and solve incidents
Work Schedule:You will work two consecutive day shifts, followed by two days off. The day shift runs from 07:00 to 19:00 local time, totalling 11 hours of work time, including a 1-hour break.
What We Offer:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options
- Team sports activities