Full-Time Technical Support Engineer
Gigaml is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
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Gigaml
Job Title
Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
Salary
YEAR $24000 - $36000
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Job Details
About the Role
We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role.
What You’ll Do:- Monitor incoming support tickets and production alerts
- Diagnose and triage customer issues, escalating to on-call engineers when needed
- Investigate root causes and help improve resolution documentation
- Own incident communication and keep customers informed with clear, timely updates
- Continuously improve monitoring, response workflows, and internal runbooks
- Partner with engineering and ops to improve system resilience and alerting quality
- 2–3 years of experience in technical support, systems operations, or site reliability
- Bachelor’s degree in Computer Science or related technical field
- Strong problem-solving and communication skills
- Familiarity with AWS or other cloud infrastructure platforms
- Comfortable with logs, monitoring dashboards, and basic API tools
- Highly dependable and able to manage and own real-time incidents independently
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer at Gigaml is
3rd of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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