Full-Time Technical Support Engineer
Gigmo Solutions is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
Gigmo Solutions
Job Title
Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
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Job Details
Autodesk is seeking a Technical Support Specialist to provide support for Autodesk Revit, Navisworks, and BIM360 / Autodesk Construction Cloud applications.
Responsibilities:
- Respond to support requests via multiple channels.
- Participate in organizational initiatives.
- Measure performance against service levels.
- Handle personal backlog of support requests.
- Manage customer expectations with timely updates.
- Participate in product beta programs and testing events.
- Research product issues using the Knowledge Base.
- Assist in maintaining the internal knowledge base.
- Contribute to product improvements.
- Ensure resolution of escalated issues.
- Drive communication within the organization.
- Work with Client Services, Renewals hub, and Sales team to resolve customer issues.
Minimum Qualifications:
- Bachelor’s degree in Design, Engineering, or Infrastructure.
- Competent knowledge in Revit, Navisworks, Autodesk Construction Cloud / BIM360.
- 5-7 years of industry experience.
- 3+ years of technology and customer support experience.
- Proficient in CRM.
- Experience supporting cloud/SaaS applications.
- Familiarity with Construction and BIM industry needs and workflows.
- Ability to troubleshoot and solve problems.
- Exceptional team player skills.
- Ability to work flexible hours.
- Strong customer relationship skills.
- Ability to manage multiple projects.
- Excellent verbal and written communication skills.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer at Gigmo Solutions is
21st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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