Full-Time Technical Support Engineer

The Support Engineering team sits at the heart of Honeycomb’s customer experience, providing best-in-class technical support and acting as trusted advisors to our customers.

What you’ll do:

• Provide expert technical guidance to Honeycomb’s users via our support channels.
• Be cross-functional, working within Honeycomb to drive resolution and awareness of customer issues.
• Author and update knowledge base articles and internal documentation.
• File issues and feature requests on behalf of customers.
• Participate in rotations for emergency on-call support.
• Keep up to date with Honeycomb technologies and product offerings.

What you’ll bring:

• System operations and/or software development experience.
• Fluency with one or more programming languages: Ruby, Python, Go, JavaScript, Java, or .NET
• Clear, proactive, empathetic interactions with customers and coworkers.
• Experience supporting a SaaS product with highly technical users.
• Facility with AI tools such as ChatGPT, Claude, MCPs, etc.

Nice to Have:

• Experience with instrumentation and distributed tracing tools such as OpenTelemetry
• Familiarity with using and troubleshooting technologies like Kubernetes, Terraform, AWS Lambda
• Comfortable using support ticket platforms such as Freshdesk, Zendesk, or similar
• Previous success with, and a developed practice for, working remotely

What is the last date for applying to the job?

Which countries are accepted for this remote job?