Full-Time Technical Support Engineer

Provide technical support for desktops, laptops, peripherals, and mobile devices.

Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking.

Support and maintain Active Directory, user accounts, and access management.

Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira).

Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/GCP) or data center operations.

Perform routine system checks, patching, and updates on client systems.

Support audio-visual and conference room equipment for meetings.

Document troubleshooting steps, resolutions, and create knowledge base articles.

Assist in hardware/software rollouts, upgrades, and migrations.

Provide VIP/end-user support for leadership and senior executives.

Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• 3–6 years of experience in IT support or onsite technical support roles.
• Strong knowledge of Windows/Linux/Mac OS environments.
• Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Customer-oriented mindset with a focus on timely resolution.

What is the last date for applying to the job?

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