Full-Time Technical Support Engineer

About the role:

Monte Carlo is growing its Technical Support Engineering team! In this role, you’ll make customers successful by solving technical problems, creating resources, and defining processes. You’ll work closely with customer success, engineering, sales, and product. This includes debugging technical issues for current customers and prospects, delivering technical enablement, writing documentation, integrating Monte Carlo into customers’ data environments, and designing processes to drive efficiency and collaborate across teams. This role is a technical jack of all trades - if you enjoy fast-paced startup environments, solving problems, and working cross-functionally, this role is for you! Monte Carlo believes deeply in Customer Success. Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.

Here’s what you’ll be doing:

• Solving technical problems. We are an infrastructure-heavy product so a hunger to solve technical issues and get into architecture is a must
• Writing the playbook. You’re an early member of the Support Engineering team. You’ll help define our strategy and process and execute on it
• Making customers happy! At the core of the Support Engineering team is a desire to make customers wildly successful and happy
• High impact at startup environments. A high degree of ownership and bias for action is critical
• Being part of a high-performing team. We hold ourselves to a high bar and set ambitious goals

We’re excited about you because you have:

• 2+ years of experience in Support Engineering or a similar role (Success Engineering, Product Engineering, Sales Engineering, Solutions Architecture). Knowledge of cloud infrastructure is a strong plus
• Demonstrated track record in an early-stage company or highly ambiguous environment
• Ability to work efficiently and effectively cross-functionally with customer success, sales, engineering, and product
• Ability to prioritize amongst complex and competing objectives