Full-Time Technical Support Engineer

About PostHog
PostHog helps engineers build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product & web analytics, session replay, feature flags, experiments, a CDP, SQL access, and a data warehouse… and there’s plenty more to come.
What we value
We are open source – building a huge community around a free-for-life product is key to PostHog's strategy.
We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.
Who we’re looking for
To put it simply, we’re looking for a Support Engineer who loves talking to customers and helping them solve their problems.

What you’ll be doing
Improving the way we do support – we’re growing rapidly so need to make sure we are set up for future success. This means better tooling, automation, reporting, and more.
With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers.
You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile.
You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.

What you won’t be doing
❌ Acting solely as a first line support agent – we expect you to be able to diagnose and fix issues themselves, escalating to the appropriate team when development work is needed.

Requirements

• SDK experience – specifically JS and NextJS
• Strong customer focus – you need to help our users and remove any blockers to them using PostHog effectively.
• Good at prioritizing and context switching – we have a high volume of tickets across various product areas.
• Engineering background – the majority of our users are engineers and as such need help from someone equally as technical.
• Able to build solutions yourself – we are also responsible for Support and Customer Success tooling so need to take ownership of improvements.

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